At dataroaming.net, we aim to deliver a smooth and reliable eSIM experience. This Refund Policy outlines the situations in which a user may qualify for a refund.

Refunds may be issued only under the following circumstances:

1. Verified technical issues that prevent eSIM activation, confirmed by our support team.
2. Lack of service in a location where coverage was clearly stated as available.
3. Duplicate transactions made unintentionally under the same account.

A refund cannot be granted in the following situations:

1. Purchases made for devices that do not support eSIM—users must confirm compatibility prior to checkout.
2. Connectivity or signal-related problems outside our control, such as poor coverage in remote areas.
3. Expiration of the eSIM before use.
4. Refund requests based solely on a change of preference after purchase.

To submit a refund request, users must:

1. Contact info@dataroaming.net within 14 days of the original purchase date.
2. Provide all relevant order details, including the transaction ID and the reason for requesting a refund.
3. Allow up to 7 business days for our team to review and respond to the request.

If a request is approved, the refund will be issued to the original payment method within 5–10 business days. Processing times depend on the customer’s payment provider.

dataroaming.net may update or revise this Refund Policy at any time. Any modifications will become effective once published on our website.

For questions related to refunds, please contact us at info@dataroaming.net.

By purchasing an eSIM from info@dataroaming.net, you acknowledge and accept this Refund Policy.